Конфлікти та їх вирішення в процесі комунікативної взаємодії учасників педагогічного процесу закладу дошкільної освіти

Abstract

В статті розкрита сутність поняття «конфлікт», визначені причини виникнення конфліктних ситуацій в педагогічному колективі дошкільного закладу освіти. Розроблені критерії та рівні комунікативної взаємодії учасників педагогічного процесу. Запропонований вихователям тренінг сприяв усуненню бар`єрів спілкування і покращенню комунікативних взаємовідносин з дітьми, батьками та колегами. Розроблені заходи і рекомендації сприяли оптимізації комунікативної взаємодії учасників педагогічного процесу дошкільного закладу освіти. A conflict is an incident where one party takes action, ignoring the interests of the other. Any conflict is based on a situation that includes either the opposing positions of the parties on a particular issue, or the opposite goals or means of achieving them, or different desires, interests of opponents of the pedagogical process.Conflicts in the activity of teachers are generated by three groups of reasons: personal qualities of members of the teaching staff in a preschool institution; manager and his style of work; lack of optimal pedagogically appropriate relations with children, parents and colleagues. Most often, a conflict situation is provoked by selfish behavior that does not allow one to consider the other views; we can also underline indiscipline, rudeness, tactlessness, selfishness, imbalance etc. The reason for disagreement may be psychological incompatibility, different level of moral, ethical and professional level of educators, other employees of the staff in the educational institution. The improvement of the process of communicative interaction of participants in the pedagogical process of a preschool institution was facilitated by communication training. The main goal of the training is to form a positive attitude towards a partner in communication. We can specify a situation of asymmetric communication when the behavior and communication style of the teacher depends on the behavior and development of an opponent. Thus, in such circumstances, the most productive way was creative - personal communication, which allowed us to focus on the personal aspects of the partner as much as possible. The work carried out on the formation of pedagogical communication skills among educators yielded positive results. Educators noted that they became freer in communication. Their stiffness, uncertainty about meeting new people disappeared. It was easier to establish contacts and make friends with parents, and most importantly, many barriers of misunderstanding between participants of the pedagogical process disappeared.